FAQ's

How do I reach Buddy Bandana after I made my purchase?
Megan is busy on Instagram, so please address ALL correspondence to
help@buddybandana.com. We have some friendly customer services reps ready to answer
your questions. Please include your order number in all correspondence.


Where’s my order number?
Your order number is on the SMS or email order confirmation we sent you after you placed the
order. Please include this number in all correspondence.

 

How do I track my package?
We provide tracking on orders over $41.00


How long does it take to get my order?
Orders are normally processed within 3-5 business days (Monday - Friday) from the day we
receive your order. Keep in mind we hand pack your order - no automated machines here! ;)
You will receive an order and a shipping confirmation via SMS or email.
NOTE: During these unique times, the United States Postal Service has advised us that
shipping times are longer. Please keep this in mind.


How do I return the product:
If you and your pup aren’t happy with the bandanas in any way, mail them back to us for a full
refund. We do require you to cover the cost of mailing back to us. You have 30 days from the
date of the shipping confirmation to mail the items back to us. Beyond that, refunds are not
provided.
Buddy Bandana
PO Box 581
North Reading MA 01864
You MUST include your order number, full name and email address. Product must be in new,
unused condition.

 


When will the money be back in my account?

Once we process a refund, the funds can take up to 5 business days (Monday - Friday) to be
reflected in your bank account. If a refund is processed on a Friday, the weekend does not count as a business day. If you have any questions about when the funds will be reflected in
your account, please call your bank / credit card directly.



Where do the donations go?
Monthly donations are made to The Animal Hope & Wellness Foundation. They focus on
rescuing dogs from meat markets in China and abused homes in the USA. We donate monthly
and post our proceeds on our instagram. You can follow AHW at
www.instagram.com/animalhopeandwellness


How do I get my photo on your instagram site?
Please email us the photos at photos@thebuddybandana.com
 


How to become The Buddy Bandana brand ambassador?

Generally speaking, an ambassador is someone who represents a company in a positive light and, in doing so, promotes the cause the company is championing. In this case, The Buddy Bandana is spreading awareness and raising money for animal rescue organizations across the country.

By sharing your discount code with family, friends and other dog lovers, you are in turn helping to help animals in need - specifically those saved by www.animalhopeandwellness.com. You can read a profile of our current sponsored dog on our website. An ambassador of The Buddy Bandana does not receive any direct monetary compensation. A post of any pictures you may send in is not a guarantee but we certainly try to post as many as we can at IG: buddybandana_ambassadors.

Feel free to reach out to The Animal Hope & Wellness Foundation with any other questions you may have about our partnership with them.